Terms and conditions:
All products sold through Sound Express are warrantied through the manufacturer's provided warranty unless no manufacturer warranty is provided. Sound Express guarantees labor for 1 year from the installation date (to the original customer only). If any part of the installation has been tampered with then the labor warranty is void. Sound Express does not warrant nor guarantees the performance of any parts provided by the customer (not sold by Sound Express). If a customer's product is determined to be defective then no refund for labor will be given. Due to any unforeseen variables and the condition of a customer's vehicle, additional labor may be required. Payment for the additional labor will be due before the installation starts/proceeds. Before starting the installation an inspection will be completed in which the customer is required to sign. Failure to sign the inspection form, and/or pay for any additional labor/parts needed will cause the appointment to be canceled (customers will be refunded the original labor amount minus an $85 fee. Special order parts/products are not returnable. Sound Express cannot be responsible for any plastics and/or clips breaking on vehicles older than 5 years due to the possibility of sun/UV damage.
Sound Express USA extends a 30 day return policy on products purchased through our website. A return request is required before shipping product(s) back to Sound Express USA. The customer is responsible for safely returning the product(s). The refund amount will be the original dollar amount minus any applicable shipping/handling charges from the original order. Any products which have been installed are no longer eligible for the 30 day return policy. All products sent back must be in the same condition as originally sent. Upon inspection, any products returned in damaged or worsened condition may be given only a partial refund or no refund at all. Sound Express USA is not responsible for returning product(s) back to a customer if they have been determined to be in worsened/damaged condition, in turn, ineligible for a refund. Closeout items and open box items are not eligible for the 30 day return policy, all sales are final. No refunds are given on labor after an installation has started. Any installation appointment cancellations within 24 hours of the set appointment will be subject to an $85 fee.
All physical items purchased from www.soundexpressusa.com will be shipped within 5 business days of the purchase unless on backorder or a special order item. Orders cannot be canceled.
Although we try to expedite all shipments we cannot guarantee any delivery dates due to unforeseen weather conditions and/or any other external events that may arise while the package is in transit. Once the package is in transit, a tracking number will be provided to the customer.
Your privacy is critically important to us.
- Website Visitors
Like most website operators, Sound Express collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Sound Express's purpose in collecting non-personally identifying information is to better understand how Sound Express's visitors use its website. From time to time, Sound Express may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Sound Express also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on http://www.soundexpressusa.com blog posts. Sound Express only discloses logged-in user and commenter IP addresses under the same circumstances that it uses and discloses personally identifying information as described below.
- Gathering of Personally-Identifying Information
Certain visitors to Sound Express's websites choose to interact with Sound Express in ways that require Sound Express to gather personally identifying information. The amount and type of information that Sound Express gathers depend on the nature of the interaction. For example, we ask visitors who sign up for a blog at http://www.soundexpressusa.com to provide a username and email address.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
- Links To External Sites
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites, products, or services.
- Aggregated Statistics
Sound Express may collect statistics about the behavior of visitors to its website. Sound Express may display this information publicly or provide it to others. However, Sound Express does not disclose your personally identifying information.
To enrich and perfect your online experience, Sound Express uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising, and store your preferences on your computer.