Terms and conditions:
All products sold through Sound Express are warrantied through the manufacturer's provided warranty unless no manufacturer warranty is provided (for more information please contact the manufacturer directly).
For installation provided by Sound Express USA, we guarantee our labor for 1 year from the installation date (to the original customer only). If any part of the installation has been tampered with then the labor warranty is void and null. Sound Express USA does not and cannot warrant nor guarantee the performance of any products provided by the customer (not sold by Sound Express). No labor warranty is provided for the installation of a customer-provided product (if your product does not work correctly we do not refund our labor). Due to any unforeseen variables and the condition of a customer's vehicle, additional labor may be required. Payment for the additional labor will be due before the installation starts/proceeds. Before we start an installation an inspection will be completed of the customer's vehicle and will need to be signed by the customer, in turn, acknowledging the condition of their vehicle pre-installation. Failure to sign the inspection form, and/or pay for any additional labor/parts will cause the appointment to be canceled (customers will be refunded the original labor amount minus an $85 fee). Sound Express cannot be responsible for any plastics and/or clips breaking/cracking on vehicles older than 5 years due to the nature of normal wear and tear as well as possible sun/UV damage.
Sound Express USA extends a 30-day return policy on products purchased through our website except for any special order items, closeout items, open box items, and Tru Technology products (built to order). Tru Technology products are hand-built to order and in turn, all Tru Technology sales are final. A return request is required before shipping product(s) back to Sound Express USA. Please contact us by email at email@example.com. The customer is responsible for shipping and safely returning the product(s) back to Sound Express USA. The refund amount will be the original dollar amount minus any applicable shipping/handling costs from the original order. Any products which have been installed by the customer are no longer eligible for the 30-day return policy. All products sent back must be in the same condition as originally sold. Upon inspection, any products returned in damaged or worsened condition may be given only a partial refund or no refund at all completely up to the discretion of Sound Express USA. Sound Express USA is not responsible for returning product(s) back to a customer if they have been determined to be in worsened/damaged condition, in turn, ineligible for a refund. No refunds are given on labor after an installation has started. Any installation appointment cancellations within 24 hours of the set appointment will be subject to an $85 fee.
All physical items purchased from www.soundexpressusa.com will be shipped within 5-7 business days of the purchase unless, on backorder, a special order item, a built-to-order item, or a drop shipped item. Once an order is placed, we cannot promise the ability to cancel an order at a customer's request.
Although we try to expedite all shipments we cannot guarantee any delivery dates due to unforeseen weather conditions and/or any other external events that may arise while the package is in transit. Once the package is in transit, a tracking number will be provided to the customer.
Your privacy is critically important to us.
- Website Visitors
Like most website operators, Sound Express collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Sound Express's purpose in collecting non-personally identifying information is to better understand how Sound Express's visitors use its website. From time to time, Sound Express may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Sound Express also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on http://www.soundexpressusa.com blog posts. Sound Express only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
- Gathering of Personally-Identifying Information
Certain visitors to Sound Express's websites choose to interact with Sound Express in ways that require Sound Express to gather personally-identifying information. The amount and type of information that Sound Express gathers depend on the nature of the interaction. For example, we ask visitors who sign up for a blog at http://www.soundexpressusa.com to provide a username and email address.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
- Links To External Sites
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites, products, or services.
- Aggregated Statistics
Sound Express may collect statistics about the behavior of visitors to its website. Sound Express may display this information publicly or provide it to others. However, Sound Express does not disclose your personally-identifying information.
To enrich and perfect your online experience, Sound Express uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising, and store your preferences on your computer.